Shipping, Returns, & All Other Matters.

Shipping & Delivery

We ship to Canada, the United States, the United Kingdom, Singapore, and Australia. All orders ship within 2 business days and are carefully packed with paper bubble wrap, kraft paper, and plenty of cushioning. If you're not in one of these countries but would like a piece, reach out and we'll see what we can do. Insurance is also included in all orders.

Canada

  • Standard ($14 CAD, free for orders above $200 CAD): 2-6 business days
  • Express ($30 CAD): 1-4 business days
  • Express to remote territories ($43): 2-6 business days

Remote territories include Yukon, the Northwest Territories, and Nunavut.

United States

  • Standard ($15 USD): 4-6 business days
  • Express ($25 USD): 2-4 business days

Singapore, Australia, & United Kingdom

We use FedEx International Connect Plus to ship international orders, and the shipping rates calculated at checkout. Estimated 3-6 business days.

A note for US customers

All orders shipped to the United States are sent Delivered Duty Paid (DDP). This means all applicable import duties and taxes are settled before your order leaves Canada, and you will not be charged anything extra when your new ceramics arrive at your door.

Delivery estimates & delays

All delivery timeframes are estimates only and are not guaranteed. Once your order has been handed to the carrier, we're not responsible for delays caused by customs clearance, carrier disruptions, weather, or other circumstances outside our control. That said, we do everything we can to ensure your order is packed carefully and dispatched promptly. If your package appears stuck or hasn't arrived within the estimated window, please get in touch and we'll do our best to help.

Do you offer local pickup?

Yes! Local pickup is available in Vancouver. After placing your order, email us at hello@liangceramics.com with your order number, and we'll refund any shipping costs if you paid them.

Returns & Exchanges

All sales are final

Every piece is made by hand in small batches, which means there might be some variations and imperfections in each piece. That's the beauty of handmade ceramics, so we can't accept any returns or exchanges if the glaze, colour, or texture has slight differences.

Damaged on arrival?

Let us know at hello@liangceramics.com within 48 hours with photos of the damaged piece and the shipping box on all sides, and we'll do our best to make it right with either a refund or a replacement.

Didn't find what you're looking for?

If something isn't right, please reach out to me before leaving a review! It's just me running this entire operation, and I'd rather fix it than lose you.

How to Care for Your Piece

  • All pieces are dishwasher safe, but handwashing is recommended to keep glazes bright for longer.
  • Use a soft sponge. No steel wool or abrasive scrubbers.
  • For pet bowls: they're heavy enough that most determined pets won't send them skidding across the floor.
  • To remove tea stains from matcha bowls, soak briefly in hot water and scrub gently with a soft cloth.
  • Be careful when handling a mix of glassware and stoneware; we've had glasses chip and break after being knocked against ceramic bowls!

Frequently Asked Questions

How long does shipping take?

See the Shipping section above for region-specific timing. All orders ship within 2 business days.

Can I change or cancel my order?

If you contact us within 1 hour of placing an order, we can usually cancel or modify it. After that, it's in the queue to be packed.

Do you offer gift wrapping?

Not yet, but it's on the list. For now, we recommend ordering early so you can wrap it yourself.

Are pieces food-safe?

Yes, all pieces are made with food-safe glazes and are safe for eating and drinking. You can also microwave your pieces, although we highly recommend never putting an empty ceramic vessel in the microwave.

Commissions & Custom Orders

Custom orders are not open at this time, but sign up for our newsletter to be the first to know when they are!